SHIPPING METHODS AND COSTS
We currently offer these shipping methods:
Australian Standard Shipping Costs:standard mail Australia Post delivery charges unless Express Delivery requested in which case Australia Post Express Delivery charges will apply.
We aim to process orders within 24 hours pending availability and credit card verification. Once we have processed your order, it will be delivered within 3-4 days by Australia Post or a courier company (depending on the size of the product). It may be a requirement that your order is signed for on delivery. If no one is available at the time of delivery our courier will alternatively leave a calling card or the package at your specified delivery location. It is your responsibility to arrange for re-delivery with the specified courier company.
Overseas Shipping Costs: standard international mail Australia Post delivery charges .
Product/s shipped internationally may attract customs duties and taxes, it is your responsibility to pay any additional customs duties and taxes on the delivery of your product/s.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. To arrange to replace your product, please contact firstname.lastname@example.org or phone +61 2 9420 4100 between 9am-5pm EST – Sydney Australia.
SHIPMENT OF ZJOOSH GIFT VOUCHERS
Gift vouchers will be shipped free of charge to the address specified. The person using the gift voucher will be required to enter the code on their gift voucher at the point of check out in order to redeem amount on the card.
REFUSAL OF DELIVERY
If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the product/s and tax paid but shipping charges are non-refundable.